FAQs

What types of products does KEIKO offer?

KEIKO specializes in a curated selection of innovative kitchen tools and high-performance outdoor gear. Our product range includes items designed to enhance everyday tasks in the kitchen as well as reliable equipment for outdoor adventures.

How can I ensure the quality of KEIKO products?

All KEIKO products are designed with durability and ergonomic functionality in mind. We prioritize high-performance materials and innovative designs to ensure that our tools and gear meet the demands of both kitchen use and outdoor activities.

What is the return policy for KEIKO products?

KEIKO offers a 30-day return policy. Customers can request a return within 30 days from the date of purchase, provided the item is in its original condition and packaging, accompanied by a receipt or proof of purchase.

How do I initiate a return or exchange?

To initiate a return, please email us at support@keiko.tv with the reason for the return and a photo of the item. If your return is accepted, we will provide you with a return shipping label and further instructions. For exchanges, we recommend returning the item and making a new purchase once the return is processed.

What should I do if my item is defective or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@keiko.tv. We will work to resolve the issue promptly and ensure that you receive a satisfactory solution.

Are there any items that cannot be returned?

Yes, certain items, such as custom or personalized products, cannot be returned. If you have questions about specific items, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What should I do if I haven’t received my refund?

If you have not received your refund after 15 business days, please contact us at support@keiko.tv for assistance.